Roberta West-Randle

9505 Atlantic Ln., Frisco, TX 75035

Cell (254) 383-3104 rwestrandle@yahoo.com

 

OBJECTIVE

Take part of teams working towards IT objectives, configuring and implementing security controls, and contributing in the overall evolution of IT systems as part of the company´s business goals.

 

SOFTWARE ENGINEER/DATABASE DEVELOPER

 

Solutions oriented Software Engineer/Programmer with notable success in developing a broad range of user friendly programs and software while participating in software testing, planning, analyzing, and implementation of each solution in direct support of each business objective.

 

·   Track record of increasing responsibility in secure network/software design, system analysis development and full lifecycle project management.

·   Demonstrated capacity to implement innovative software programs that drive awareness and user friendly solutions.

·   Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and support.

·   Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating and leading project teams.

·   Adept at developing effective security policies and procedures, project documentation and milestones, and technical/business specifications. Assists in the implementation and administration of the information security program for squadron level.

 

CORE COMPETENCIES

 

·   Network & System Security  Data Integrity & RecoveryResearch & Development

·   Business Impact Analysis  Disaster Recovery PlanningRisk Assessment

·   Regulatory Adherence  Contingency PlanningCost Benefit Analysis

 

TECHNICAL PROFICIENCIES

 

Platforms:UNIX (Solaris), Windows 95 to current Win10, Linux, Mac OS X, Oracle (PL/SQL, SQL, 9i, 10g), HP-UXv10.2-v11.0 OS

Networking:Novell-NetWare, Windows 2012 Server, MS SQL 2012

Languages:C, C++, C#, Visual Basic, VB.NET, Java

Tools:Microsoft Office 2016 (Word, Excel, PowerPoint, Access, InfoPath, Outlook)

Web Browsers:Microsoft Edge, Firefox, Google Chrome, Safari

 

 

 

 

 

 

PROFESSIONAL EXPERIENCE

 

20 Civil Engineer Squadron, Shaw AFB, SC2011- 2014

Functional Systems Administrator/Computer Assistant

Provides advanced technical services in which I serve as a System Administrator with the installation and maintenance of hardware; and installation, upgrade, and maintenance of software. Assist with maintaining network operations, ensuring that inquiries and problems concerning networks, computers, peripherals, and services are expeditiously resolved. I am the Liaison for all Executive-Level Support in addition to all Sectional/Departmental support. Also, I’m responsible for limited specialized projects and assignments involving development, test, implementation, and modification of computer programs and operating procedures.

Maintain documentation and program databases. Receive and process requests to write, upgrade, or modify small program modules which are part of a larger system of irrelated programs that have been previously designed and implemented. Implement and administer squadron security program for Software/IT systems. Assists in storing classified and sensitive information, including information generated and store in ADP systems. Served as Primary Equipment Custodian for all automation equipment and record the temporary and/or permanent transfer of hardware. Purchased and procured IT software, PC’s, servers, and network equipment.  Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production, and distribution capabilities as well as the reputation and history. Prepare specifications, solicitations, and requests for qualifications/proposals; research products and equipment; prepare product/equipment specifications. Obtain and review competitive bids, quotes, and proposals from vendors and contractors Maintain stocked parts to ensure prompt service and arranges for replacement parts.  Perform system software control and library functions. Develop new and/or modified procedures for the operations of the software library and configuration management procedures.

 

Software

IWIMS-Interim Work Information Management System

ABSS- Automated Business Services System

ACES (FD, UDM, PM)-Automated Civil Engineer System

AutoCAD 3D 2011/2012/2013

ArcGIS v9

 

Hardware

HP Printers, Dell, Brother, Canon, Epson, Lexmark Blackberry Handhelds-Mobile Device Support
Multi-vendor PCs and Monitors
Multi-vendor Servers/UPS and Patch Panels.

 

Additional Duties:

Company Liaison/LDTA for Defense Travel System

Company Database Administrator for GOH/GOQ- General Officers Housing/Quarters

Company Liaison for IWIMS/ACES - Interim Work Information Management System/Automated Civil Engineer System

Equipment Custodian

Unit License Manager

 

 

 

Randle PC Networks, CO2000-present

Systems Administrator/PC Technician

Serves as a system administrator which I install hardware and software, maintain network operations, and ensures that inquiries and problems concerning networks, computers, peripherals, and services are expeditiously resolved.

Install/replace network software and equipment: changes to components of existing equipment

Monitors operation of the network and ensures that hardware and software are functioning properly and that operation standards are met.

Troubleshoot all aspects of the system to include software, hardware, and communications lines.

Developed user guides on applications systems, information retrieval, and communications hardware and software.

Knowledge of IT principles, methods, and procedures to provide advice and guidance on computer systems and related components. Windows OS, Network Protocols, and the capacity and performance capabilities of various system components.

Perform system analysis and design tasks related to general and Automated Information Systems (AIS) security.

Exercised independent judgment in reviewing POI to develop web pages within appropriate use of guidelines, appropriate use of design techniques, and validity of information links both internal and external.

 

Paradigm Technology, Colorado Springs, CO2009-2010

IT Field Auditor

As an auditor followed audit professional standards and regulatory requirements in the performance of the day to day function of external auditor. Plan and perform audits of Information Technology operating systems; prepare, review and signoff of work papers; to communicate audit results and to perform follow-up efforts with client and processing center.

Ensure adequacy of controls in the new/old IT systems.

 

NCI INC, USAFA, CO2008-2008

Help Desk/PC Deployment Specialist, Tier 1/2

Provide Tier 1/2 technical support to critical operations center customers.  Support includes, but is not limited to, PC and peripheral installation and troubleshooting, basic telecommunications troubleshooting, audio/visual systems troubleshooting, network account management-to include create, modify, delete, maintenance and monitor system access IDs for WAN to LAN for Active Directory. Mainframe (Windows System Server), Outlook and other corporate access control databases. Problem/incident recording and problem resolution/escalation.  Work in a fast-paced environment where multiple problems exist. Multitask and prioritize accordingly. Responsible for creating incident records and updating existing records. Prepared all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms); and train personnel by conducting informal classroom courses, workshops, and seminars. Knowledge base consisted of:

Software
Microsoft (2000, XP, and 2003, VISTA)
Microsoft Office Suite (2003/2007)
Remedy/Track-It!
System Management Server [SMS], Remote Desktop/Remote Access
Microsoft Active Directory

Hardware
HP Printers, Dell, Brother, Canon, Epson, Lexmark

Blackberry Handhelds-Mobile Device Support
Multi-vendor PCs and Monitors

Volt, Colorado Springs, CO2007-2007

Support Tech Specialist

Provided technical assistance, support, and advice to internal and external users on current legacy system.  Troubleshoot and interpret problems and provided technical support for hardware, software, and network issues. Answered telephone calls, analyzed problems using automated diagnostic programs and resolve recurrent difficulties encountered by users. 

Software
Microsoft (2000, XP, and 2003)
Microsoft Office Suite (2003/2007)
Remedy/Track-It!
System Management Server [SMS], Remote Desktop/Remote Access
Microsoft Active Directory

 

Tarleton State University, Killeen, TX2006-2007

Computer Information Tech/Field Tech

Configured desktops, laptops, projectors, servers, and other computer hardware equipment according to ticket specifications. On a daily basis installed heavy equipment and transported the equipment to designed areas using wheeled hand carts or by whatever means to get it there. Used knowledge of PC's to download images, set bios, and test installed software. Troubleshoot and resolved routine and moderately difficult machine or part(s) malfunctions. Obtained guidance on more unusual issues from higher-level PC Technicians or appropriate technical groups. Applied acquired PC hardware and software skills to complete assigned tasks. Works on assignments that are routine but recognizes accepted practice and is able to apply this knowledge and judgment to more difficult problems. Provided technical support to faculty, students, and admin on Texas A&M legacy system to include support for entire university computers and workstations. Typically received general instructions and worked under minimal supervision.

 

Software/Networking
Exposure to IBM Mainframe Security Software (RACF-CICS) and Novell Directory Services.

Working technical knowledge of current network and server operating sytems, hardware, protocols, and  Internet Standards, including TCP/IP, WINS and DNS, DHCP.

 

 

Roberta West-Randle

152 Harris Norman Blvd, Allenhurst, GA 31301

Cell (254) 383-3104 rwestrandle@yahoo.com

 

Texas Workforce Center (Veteran Services)2006-2006

DVOP/LVER Admin Assistant (Work-Study)

Helped Disabled Veterans and eligible persons with finding employment and training opportunities.  Assisted in creating resumes, cover letters, and making sure veteran is eligible for assistance.  Job duties included but limited to assisting only with:

· Facilitation of intensive services to veterans with special employment and training needs.

· Conduct outreach activities with the purpose of locating candidates who could benefit from intensive services and market these services to potential clients

· Provide and facilitate a full range of employment and training services to veterans, with the primary focus of meeting the needs of those who are unable to obtain employment through core services.

 

Key Contributions:

1.                      Answer telephones and transfer to appropriate staff member.

2.                      Meet and greet clients and visitors.

3.                      Create and modify documents using Microsoft Office.

4.                      Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

5.                      Maintain hard copy and electronic filing system.

6.                      Sign for and distribute UPS/Fed Ex/Airborne packages.

7.                      Research, price, and purchase office furniture and supplies.

8.                      Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.

9.                      Setup and coordinate meetings and conferences.

10.               Maintain and distribute staff weekly schedules.

11.               Collect and maintain PC inventory.

12.               Support staff in assigned project based work.

13.               Other duties as assigned: provided office orientation for new employees, setup accommodations and entertainment for company visitors.

Roberta West-Randle

152 Harris Norman Blvd, Allenhurst, GA 31301

Cell (254) 383-3104 rwestrandle@yahoo.com

 

U.S. Army1997-1999

Unit Supply/Logistics Specialist

As an automated logistical specialist I supervised and managed stock record/warehouse functions pertaining to receipt, storage, distribution, and issue and maintain equipment records and parts.

At skill level 1 responsibility included:

·   Establishes and maintains stock records and other documents such as inventory, material control, accounting and supply reports. Establishes and maintains automated and manual accounting records, posts receipts and turn-ins, and performs dues-ins and dues-outs accounting. Corrects error and exception documents. Reviews and verifies quantities received against bills of lading, contracts, purchase requests, and shipping documents. Unloads, unpacks, visually inspects, counts, segregates, pelletizes, and stores incoming supplies and equipment.

 

At skill level 2 responsibilities included:

·   Performs duties shown at preceding level of skill and provides technical guidance to lower graded personnel. Ensures that inventories and location surveys are performed in accordance with established procedures. Instructs warehouse personnel in loading, unloading, segregation, dunnage, pelletizing, and selection of stock and storage areas. Performs property disposal storage functions. Ensures application of special procedures for handling, storing, packaging and shipping retrograde material.

·   Retrieves and analyzes history and activity files pertinent to system rejected documents. Recommends additions and deletions to authorized stockage list. Maintains accounting records of property disposal activity. Reviews requests for major and controlled items. Reconciles activity records for monthly and quarterly reporting and status reviews.

 

 

Roberta West-Randle

152 Harris Norman Blvd, Allenhurst, GA 31301

Cell (254) 383-3104 rwestrandle@yahoo.com

 

 

EDUCATION

 

Bachelor of Science: Tarleton State University; May 2008

Major: Computer Information Systems

Minor: Business Administration

Emphasis: Software Engineering/Database Design

Overall GPA: 3.45/4.0

 

Associate: Central Texas College, August 2005

Major: General Studies

Emphasis: Engineering

Overall GPA 3.25/4.0

 

CERTIFICATIONS & TRAINING

 

MCP-7407627

CompTIA A+ - COMP001020338378

Security +-in training

Acquisitions Level 1- Completed

Acquisitions Level 2,3-Completed

 

 

SECURITY CLEARANCES

 

Secret-Active

 

PROFESSIONAL AFFLIATIONS

 

Member of Who’s Who in America

Member of Black Women Engineers Society

Member of Network of Business Women

 

REFERENCES

 

Available upon request.